Live call states
See calls entering, ringing, connected, transferred, completed, or failed—along with the customer journey and the workflow handling each interaction.
Twilio services
Know what is happening right now.
Teniosoft turns Twilio events into a real-time operational view, so you can understand exactly what is happening across your call center—not after the shift, but while every conversation, queue, and agent state is changing.
Real-time event processing
A current picture of the entire call center.
Twilio produces a detailed stream of status callbacks, task events, recordings, queue changes, and agent activity. Teniosoft processes those events as they arrive and turns them into useful operational context.
Queue and agent activity
Understand who is available, who is engaged, where callers are waiting, and how work is moving between queues and teams.
Exceptions and alerts
Detect long waits, dropped calls, routing failures, capacity pressure, and unusual patterns quickly enough for supervisors to respond.
Operational dashboards
Deliver a role-specific view of current volume, service levels, outcomes, and performance without forcing teams to interpret raw event logs.
Built for your operation
Custom Twilio programming.
Communication systems should fit the way your business works. We design and build the Twilio logic, integrations, and operational tools that connect customer conversations to the rest of your organization.
Voice and IVR workflows
Custom menus, skills-based routing, callbacks, transfers, recordings, and self-service experiences designed around your customers and teams.
Messaging and notifications
SMS and WhatsApp conversations, appointment reminders, alerts, status updates, and compliant opt-in or opt-out handling.
API and system integrations
Connect Twilio with your CRM, ticketing, workforce, data warehouse, and internal applications so communication activity becomes usable business data.
Automation and event handling
Server-side webhooks, event processors, escalation rules, quality workflows, and automations that react immediately and reliably.
From every communication event to one clear operational picture.
Start a conversation
Make your Twilio operation easier to see—and easier to improve.
Tell us how your call center works today and where you need more visibility, automation, or custom functionality.